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Returns Policy

Thank you for your purchase on www.freeze-frame.com.au. We value you as a member of the freezeframe family and strive to meet your expectations with the products and service we provide. In fact, we are so certain that you will love freezeframe, that we offer this risk-free guarantee. If you are dissatisfied with your purchase for any reason, as long as you have used the product in accordance with the instructions, you may return the product for a full refund of your purchase price (excluding shipping and handling charges) within 30 days of the order date on the packing slip. To ensure a timely refund, please follow the steps below.

Contact freezeframe Customer Care within 30 days of your packing slip date to obtain a Return Authorisation Number (RAN). A return will not be accepted without a RAN number.
Contact Customer Care by calling 1800 662 686 or emailing [email protected]

Within 7 days of obtaining the RAN please return the following to the address below:

1. Unused portion of the product along with all original packaging (including any gifts)
2. RAN noted above
3. Copy of the packing slip that was included in your original order (please retain a copy of the original packing slip for your records)
4. Reason for dissatisfaction

freezeframe Returns

RAN ______

Self Care Corporation PTY LTD,
freezeframe Returns, Locked Bag 7525
McMahons Point NSW 2060

Please be advised that returns will not be accepted, and refunds not awarded if the criteria above are not met.
Please be advised that we cannot process refund for product purchased via other retail channels.
For your protection and to ensure prompt delivery, we recommend that you ship via express post or registered mail. freezeframe is not liable for packages lost during shipping.
freezeframe will process your refund via the original purchase method within 7-10 business days upon receipt of the returned item(s).

SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.

Please note: We only accept the return of products originally purchased on www.freeze-frame.com.au or placed via the freezeframe order line 1800 662 686. If you would like to return a product purchased from another vendor, please contact them directly regarding your return.